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    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    The delivery charges for orders from our online shop vary depending on your location, the size and weight of the order, and the shipping method you choose. During checkout, you will be able to view the applicable shipping fees based on your address.

    For international orders, shipping charges may vary by country, and additional customs duties or taxes may apply. We strive to offer competitive shipping rates and ensure timely delivery to our customers worldwide.

    If you need any specific details or assistance with shipping charges, please feel free to contact our customer support team.

    We accept a variety of secure payment methods in our online shop to ensure a smooth and convenient shopping experience for our customers. The payment options include:

    Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit cards.

    PayPal: A secure and widely used payment gateway for online transactions.

    Apple Pay: For customers using Apple devices.

    Google Pay: For customers using Android devices.

    Bank Transfers: For larger orders or specific customer needs (please contact us for more details).

    Other Local Payment Methods: Depending on your location, additional payment methods may be available at checkout.

    All payment methods are processed securely, and we ensure that your personal information is protected throughout the transaction process.

    The delivery time depends on your location and the shipping method selected at checkout. Here are the general delivery timeframes:

    Domestic Orders: Typically, delivery within the same country takes 3-7 business days, depending on the shipping option you choose (Standard or Expedited shipping).

    International Orders: Delivery times for international orders can vary by country and customs processing. Generally, international shipping takes 7-21 business days.

    Please note that processing times for your order may take 1-3 business days before shipping, and factors such as holidays or weather conditions may affect delivery.

    You will receive tracking information once your order has shipped, so you can monitor its progress. If you need more specific information regarding your location, feel free to contact our customer support team!

    Your security and privacy are our top priority when shopping on our online store. We take every measure to ensure that your data is protected throughout the entire shopping process. Here’s how we keep your information secure:

    Secure Payment Processing: We use industry-standard encryption (SSL) to secure your personal and payment details. All transactions are processed through trusted payment gateways such as PayPal, Apple Pay, Google Pay, and major credit card networks, ensuring that your payment information is handled securely.

    Privacy Protection: We respect your privacy and will never share or sell your personal information to third parties. Your data is only used for processing your order and improving your shopping experience.

    Secure Website: Our website is protected by SSL certificates, meaning that any information you send to us, including your shipping and billing details, is encrypted and transmitted securely.

    Compliance with Standards: We comply with the latest security standards to protect your data, including GDPR (General Data Protection Regulation) for customers in the EU, and other regional data protection laws.

    You can shop with confidence knowing that your data is safe and your privacy is respected throughout your entire shopping experience with us.

    After you place an order with us, here’s what happens next:

    Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email. This email will contain your order details, including the items you purchased, your shipping address, and an order number for reference.

    Order Processing: Our team will review and process your order. This usually takes 1-3 business days. During this time, we verify your payment, prepare your items, and get everything ready for shipping. If there are any issues or delays, we will contact you promptly.

    Shipping: After your order is processed, we will ship it out using the selected shipping method (Standard or Expedited). You will receive a shipping confirmation email with tracking information so you can monitor the progress of your delivery.

    Delivery: Depending on your location and shipping method, your order will arrive within the estimated delivery timeframe. If your order is international, please note that customs processing may cause slight delays.

    Post-Delivery Support: Once your order arrives, we hope you’re completely satisfied! If there are any issues with your order, such as damage or incorrect items, please contact our customer support team. We offer assistance with returns, exchanges, or any other concerns you may have.

    We’re committed to making your shopping experience smooth and enjoyable from start to finish!

    Yes, you will receive an invoice for your order. Once your order is confirmed and processed, an invoice will be sent to the email address you provided during checkout. The invoice will include all relevant details such as:

    Order number

    Item(s) purchased

    Price of each item

    Shipping charges (if applicable)

    Any applicable taxes

    Total amount paid

    You can also access and download a copy of your invoice from your account on our website, if you’ve created one during the checkout process. If you need a physical copy or have any questions about the invoice, feel free to contact our customer support team, and we will assist you.

    Contact Us

    If you have any other questions you can contact us at:

    Email: knifeifyllc@gmail.com
    Phone: +15054813246
    Address: 530 B HARKLEY RD ST 1002207, Santa Fe, New Mexico 87505